Accessibility

The hotel has two accessible entrances for people with reduced mobility, the main entrance on Gravina Street with a platform and the side entrance on San Telmo Street with a ramp and an intercom. We also have a type of adapted room, subject to availability and on request. If you have any special needs, please let Reception know. Our staff is here to help you.

Air conditioning

All our rooms have individual air-conditioning control, to produce heat or cold depending on the season of the year. When you open the window, the air conditioning stops working.

Bathroom / Bathtub / Bidet

Most of our rooms are equipped with a shower but we do have some rooms with a bath or bidet. If you prefer one of these elements for your comfort, please let us know and we will attend to your request depending on the availability of the moment.

Breakfast

Our breakfast is served daily on the ground floor and consists of a buffet with top quality products. The timetable may vary depending on the season and/or days of the week. Please ask at Reception. If you have to leave early or need a Pic Nic type service, please consult Reception.

Cash / Forms of payment

We accept cash payments as well as most credit cards on the market, such as Visa, Master Card and American Express. On arrival you will be required as an internal rule for all our customers to present a credit card to cover all expenses incurred during your stay.

Changing room

We offer a courtesy changing room and shower on floor -1 in front of the gym if you need to use them on the day of departure after check-out time.

Cots and high chairs

Cots are available at the hotel, please ask at reception if required. A high chair is also available in the cafeteria.

Check Out / Departure Day

On the day of departure, you must vacate your room before 12 noon. You can extend the stay in your room, subject to availability, for an additional charge and on request at reception. We also have a left-luggage office and a changing room with shower available 24 hours a day on request at reception.

Emergency

The hotel has all the safety measures in accordance with current legislation and the technical code for buildings in 2022, as well as a fire protection system and trained personnel in case it is necessary to evacuate the building. There are several clearly marked evacuation points on your floor. You can find them on the floor plan at the entrance to your room and in the corridors near the lifts. There are two emergency staircases. If you discover a fire, call reception immediately by dialling 9 and activate the nearest alarm. Stay calm. If you are able and not at risk, use the fire extinguishers on the floor or the fire hose, which must be fully unrolled before opening the tap. Follow the instructions of the emergency team. Do not use lifts in case of fire.

Environment

Help us to collaborate with the conservation of the Planet. Small gestures add up to big results. At DormirDcine we make an effort to reduce the consumption of single-use plastics and recycle as much solid waste as possible. We can change your sheets and towels daily but it is not normally necessary. It is up to you to decide whether you want us to do this by leaving the towels hanging if you are going to use them again or on the shower floor if you want us to change them for you. Remember to use water and electricity rationally and remember that the sea begins in the toilet. Don't use it as a rubbish bin for wipes, condoms, sanitary towels, wrappers, plastics or anything else that is not strictly toilet paper.

Gym

Located on floor -1, in the gym you will find body toning equipment, treadmill, exercise bike, elliptical trainer, abdominal benches, weights, TRX and yoga / pilates mats.

Internet

All our facilities are equipped with free high speed wifi connection. Please ask for the password at Reception. A wired access point is also available in the room.

If you wish to print any document, you can send it to the e-mail address recepción.alicante@ddchoteles.com indicating your room number so that our reception staff can print it for you.

Laundry and ironing service

The hotel has an external laundry service with return within 24 hours. Information and prices are available in your room. We also have ironing board and iron for your self-service. For more information, please contact reception.

Maintenance

In case of any breakdown, please inform reception so that our maintenance team can attend to it as soon as possible.

Meetings

Located on floor -1, our Cooltural Room is a multifunctional space for working or reading in peace and quiet, as well as for organising medium-capacity events, business meetings, presentations, etc. Ask at Reception for availability according to your needs.

Other Facilities

Pool Bar: from 12h00 to 24h00 on deck, floor 7

Gymnasium: open 24h on floor -1

Swimming pool: from 9h00 to 18h00 

IMPORTANT: The terrace and pool area is a small relaxation area, not a water park. Please avoid behaviour or activities that disturb other guests. If you need towels, please ask at reception. For your safety, we remind you that after the pool closes we carry out cleaning treatments, so please do not go swimming after this time.

Cooltural Room: We have a room on the -1 floor for quiet work or for your events and business meetings.

Parking / Parking

You can leave your vehicle to unload your luggage in our loading and unloading area in front of the hotel, and then park in the Casino or Port car park with total comfort.  

Prices

Buffet breakfast, 15 € per person. Ask at Reception for discounts and promotions

Minibar, 2 € per item.

Reception

There is a 24-hour reception service ready to help you with any question or doubt.

Restaurant

Breakfast: 7.30am to 11am (Monday to Friday)

8h00 to 11h00 (Saturdays and Sundays)

Pool Bar from 12h00 to 00h30 (during pool season)

Cuppola Cocktail Bar: from 18h00 to 00h30

Early breakfast: If you have to leave the hotel before opening time, we can offer an early bird picnic breakfast. To request this, please contact reception the day before your departure.

Room cleaning

The cleaning service hours are from 9h00 to 14h00. Bed linen will be changed depending on the length of your stay. Towels can be changed daily, but should be left on the floor. If they are left hanging, we will understand that they do not need to be changed that day.

If you need a pillow, towel, blanket, etc., you can ask for it at reception

Safety deposit box

There is a safe inside

your wardrobe which you can unlock using the same key as your room key. Never leave your key in the room or with third parties. In the event of having valuables that are not deposited in the safe and / or declared on arrival, the establishment will not be held responsible.

Security

The hotel has all the security measures in accordance with current legislation and the technical code for buildings in 2022, as well as a fire protection system and trained personnel in case it is necessary to evacuate the building. There are several clearly marked evacuation points on your floor. You can find them on the floor plan at the entrance to your room and in the corridors near the lifts. There are two emergency staircases. If you discover a fire, call reception immediately by dialling 9 and activate the nearest alarm. Stay calm. If you are able and not at risk, use the fire extinguishers on the floor or the fire hose, which must be fully unrolled before opening the tap. Follow the instructions of the emergency team. Do not use lifts in case of fire.

Telephone

To call reception, dial 9.

To call another room, dial the number of the room.

To make national calls, dial 0 before dialing the number you wish to call.

We have a free wake-up service, please ask for it at reception.

In case of emergency, the city emergency number is 112 (police/medical/fire brigade).

Television

All the rooms of the hotel have a 50¨ Smart TV of the latest generation with a wide range of international channels and access to Netflix platform through the user's passwords.

Among other things we offer the following services:

Public Telephone

Socket adaptor

Chargers for electronic devices

Printer service

Storage service

Baby sitting

Sewing box

Laundry service

Iron and ironing board

Pool towel

Bath towel

Car/motorbike/bicycle rental

Cultural / water activities

Excursions and sports activities

Taxi service

Umbrella

Toiletries

Bus / tram / ferry timetable information

24h Medical Services